Return Policy
Autumn Laurel Store Return Policy
At Autumn Laurel, we want you to love your purchase! If you are not completely satisfied, we are happy to assist with returns and exchanges under the following guidelines:
General Return Guidelines:
- Returns or exchanges must be made within 30 days of purchase.
- Items must be unused, unopened, and in their original packaging.
- Proof of purchase (receipt or order confirmation) is required for all returns.
- Refunds will be issued in the original form of payment.
- Gift cards and sale items are final sale and cannot be returned or exchanged.
Non-Returnable Items:
For health and safety reasons, we cannot accept returns or exchanges on:
- Personal care products (e.g., lotions, bath salts, soaps, lip balms, etc.)
- Candles (unless defective or damaged upon arrival)
- Used or opened products
Defective or Damaged Items:
- If your item arrives damaged or defective, please contact us at [your email or phone number] within 7 days of delivery.
- Provide a photo of the damaged product and packaging for our records.
- We will offer a replacement, store credit, or refund, depending on product availability.
Exchanges:
- If you wish to exchange an item, please ensure it meets our return criteria.
- Exchanges are subject to product availability.
- If the desired item is unavailable, a refund or store credit will be issued.
Stationery & Other Non-Personal Items:
- Stationery, journals, and paper goods may be returned if unused and in original condition.
- Custom or personalized items are final sale and cannot be returned or exchanged.
Return Process:
- Contact us at hello@autumnlaurel.com with your return request.
- Ship the item back to us at:
- . Customers are responsible for return shipping costs unless the item is defective.
- Once received and inspected, we will process your refund or exchange within 5-7 business days.
We appreciate your support and understanding! If you have any questions, feel free to reach out to us at [your store contact information].
Thank you for shopping with Autumn Laurel!
What Makes Us Unique
🌿 Earth + Mindful Craft
Every Autumn Laurel product begins with earth, using ingredients drawn from nature, chosen with care, and transformed with intention.
We believe that craftsmanship is a mindful practice, slow, steady, and rooted in respect for what’s real.
Our scrubs, soaps, and candles are poured, whipped, and blended by hand in small batches. They are never rushed or mass produced. Each piece carries the quiet mark of the maker and the story of the mountains that inspired it.
This is more than self-care. It’s a return to craft, to simplicity, and to honoring the beauty found in doing things by hand.
🕯 Heritage Aesthetic
Our style draws from the soulful textures of Appalachian life, worn wood, linen light, and the warmth of a candle at dusk.
We believe beauty lives in the details: the curve of a jar, the story on a label, the balance between tradition and modern design.
Each collection is steeped in history and reimagined for today’s homes, moody, grounded, and quietly refined.
Autumn Laurel exists where heritage meets modern stillness.
🏔 Appalachian Roots
The Blue Ridge runs through everything we make. It is our muse, our backdrop, and our reminder to slow down.
We honor the mountain way of living, resourceful, soulful, and connected to land and season.
Every scent, story, and design carries a piece of that landscape: the morning fog, the woodsmoke, the hush of an old trail.
Autumn Laurel is a love letter to the region that called us home.
💫 Intentional Living
We believe self-care should be simple, soulful, and grounded in presence.
Lighting a candle, drawing a bath, or taking a quiet breath are not indulgences, but small rituals that steady us.
Our products invite you to pause, to reconnect with what matters, and to create moments of peace amid the noise.
Find stillness. Embrace the season. Light with intention.